Shipping policy

Last updated: August 12, 2026

Thanks for shopping with Blackpine. We work with trusted partners so products ship from supplier warehouses — not always from a shelf we stock ourselves. Blackpine Trading Co. is based in Manitoba, Canada.

Where we ship

We ship to Canada and the contiguous United States (the lower 48 states + Washington, D.C.).

Alaska, Hawaii, and U.S. territories: Coverage and rates may vary by SKU and carrier. If your address is in Alaska, Hawaii, Puerto Rico, or another U.S. territory, contact us before ordering so we can confirm whether we can fulfill it and what shipping will look like.

Outside Canada & the United States: We don’t currently offer international shipping beyond those destinations. Message us if you’re elsewhere and we’ll see what we can do.

Processing & delivery times

Order processing: typically 1–3 business days after payment clears (supplier handoff).
Transit: typically 3–10 business days once shipped, depending on destination and carrier.
Total ETA: most customers receive orders within about 5–14 business days from purchase.

Some SKUs ship from Canadian, U.S., or overseas partner warehouses, so timing can vary by product. Holiday peaks, remote postal/ZIP codes, and stock checks can add time. We’ll email you if anything looks delayed.

Shipping rates

Shipping cost (if any) is shown at checkout before you pay. Rates depend on destination, package size/weight, and carrier. Free-shipping thresholds or promotions will be called out on the product page and at checkout when active.

Order tracking

When your order ships, you’ll get a confirmation email with tracking when the carrier provides it. Some partners release tracking a day or two after the label is created — if you don’t see movement right away, give it 48 hours, then reach out and we’ll dig in.

Split shipments

Items in one order may ship from different suppliers. You might receive more than one package, and tracking updates may arrive separately. You won’t be charged extra shipping for a split unless checkout said otherwise.

Wrong, missing, or damaged items

If something arrives damaged, incorrect, or incomplete, email us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or refund.

Delays & lost packages

If tracking stalls for an unusually long time, or the carrier marks the package delivered and you don’t have it, contact us. We’ll open a claim with the supplier/carrier and make it right (reship or refund) once we’ve confirmed what happened.